Direct Line Car Insurance Review

Direct Line is the first insurance company in the UK to sell car insurance directly by phone. Its aim was to make arranging insurance easier by cutting out all the forms and jargon.

They offer a range of car insurance policies with extra benefits. Some of the features include windscreen cover, a courtesy car if you need it, and a long 5-year guarantee on approved repairs.


When you log in to your MyAccount, you have access to all of Direct Line’s services. This includes viewing and changing policy documents, updating your phone number and even making a payment online.

The company has a long tradition of offering customers a clear and simple experience by phone and online, and it continues to do so today. They also have a range of extras, including a free courtesy car if you need to get it repaired by an approved repairer and cover for windscreen damage and car recovery after an accident.

The company also has a nifty little DrivePlus device that monitors how well you’re driving. If you drive safely for a certain amount of time you may be able to earn a no-claims bonus.


Direct line is a UK car insurance provider that has a wide range of products. They offer policies for both young and older drivers, a black box insurance policy and multi-car discounts.

In addition, they also offer travel, pet, over 50s and landlord insurance. They are rated as ‘Excellent’ on Trustpilot and are a Which? ‘Recommended Provider’.

The company is based in Bromley, UK and was launched in 1985. It initially focused on selling a single car insurance policy over the phone, but then started to branch out into other types of cover.

Their telematics policy DrivePlus is available for younger drivers and it can track your driving habits. Depending on your overall score, you can earn discounts.

Like other car insurers, prices can vary a lot depending on your age, driving record and the make and model of your car. We recommend that you shop around to find a policy that offers the right mix of features and value for money.


You can make a claim on your Direct Line car insurance for a wide range of issues. This includes theft, damage to your vehicle, a break-down and a loss of use claim.

The company has a good track record for paying claims on time, and it is known for offering a wide range of comprehensive cover features. These include windscreen cover, a courtesy car for approved repairers and a recovery service after an accident.

However, the policy also has a compulsory excess that must be paid in the event of a claim. This will be based on your age and driving experience and should be taken into account when you quote for the policy.

British motor insurer Direct Line (DLGD.L) scrapped its 2022 dividend on Wednesday after it said it faced higher claims inflation, weather and commercial property valuation elements which meant it would not be able to pay it. The firm’s shares dropped 28% on the news.

Phone number

Direct Line is the first insurance company in the UK to sell car insurance over the phone. They also offer a range of other insurance products, such as travel, life, pet and home.

They also offer DrivePlus, a telematics car insurance product that monitors and rates your driving habits. This may lead to discounts at renewal if you’re a safe driver.

You can call Direct Line at any time, or try their online chat. The average wait time is 3 minutes.

You can cancel your Direct Line car insurance policy at any time, as long as it’s within the cooling-off period. They’ll take away some of the refund to cover their costs, but this is standard across most insurance companies.

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